Our philosophy is simple: the right renovation has the power to transform any space into one of lasting beauty, functionality and delight.
Our primary focus is renovation. We have completed major and minor projects on homes built in the early 1900’s through the 1990’s.
Our overriding goal is to bring glory to God through our building practices, our interactions with our clients, trade partners and suppliers, and in our community involvement.
Our Beliefs and Guiding Principles: We believe in saving and revitalizing well built structures. We bring functionality and modern amenities while maintaining original integrity and character. Communication, service, value, and quality are our customer commitments. We will treat your home with respect, just as we do our own. We strive to fully utilize space. Our design must bring unique character to the home, yet stay in keeping with that of the neighborhood.
“The work always exceeds our expectations and desires. ICON always gives a fair estimate and is willing to let me 'make changes' as we go without raising the price tremendously. The crews of men and women are always very nice, respectful not only to me, but to my home. We have several other projects planned ahead, and I would not even consider anyone else but ICON.”— D Fenwick
ICON performs both large and small renovations. We have an Unlimited General Contractor License, and perform every job as a turn key project. We have completed projects with budgets $1 million plus and will pursue those as small as $15,000. Once we engage with you to fully understand your needs, wants and vision for your home, we will be delighted to perform any work that is required.
Realtors often have clients that need a contractor's input on home condition, necessary repairs, estimated renovation costs, etc. before they make an offer. ICON performs this service and can usually accommodate a request with a day's notice.
ICON constructs custom homes when desired by clients, as well as occasionally purchasing, renovating and selling homes.
“Our home went under contract the day before it went on the market thanks to our beautiful ICON renovations! The buyers were thrilled that they don't have to do a thing to the house.”— H&M Bennett
“Our family most definitely is enjoying the new kitchen - absolutely NO regrets! The first thing people say when they come into our house is how well integrated it is with the rest of the house and I agree. While I can't honestly say that I enjoyed the process of gutting out a kitchen I can say that you made the process as painless as possible - on time and on budget with great people at every phase of the process. It's been a pleasure working with you and your team and we're looking forward to tackling the basement next!”— E Plumb
Owner & President
Charles “Chuck” Hicks, owner of ICON Custom Builders, holds a Mechanical Engineering degree from the University of South Carolina, and an MBA from Ohio State University.
Formerly an engineer with DuPont, and a Director for Sara Lee Corporation, he turned his eye to renovations in 2005, and established his company, ICON Builders. As a gifted builder with a background in engineering, he easily envisioned the potential hidden in older living spaces. He has since brought together a loyal, skilled staff and developed long term relationships with local supply companies and trade partners. Chuck is a Certified Green Professional, Certified Aging-in-Place Specialist, and EPA Certified Lead Renovator.
Chuck’s aim in working with each client is to take cramped, uninviting, or poorly functioning spaces and make them beautiful, welcoming, and usable. Integrity, excellence, and clear communication form the firm foundation on which ICON projects are based. As a result, word has spread, and the reputation of ICON Builders has grown accordingly.
Chuck highly values family and community. He has previously served as President of the Remodeler’s Council, member of the Forsyth County Habitat for Humanity Construction Committee, HBAWS board member, and Redeemer School board member, and is currently active in the National Association of Homebuilders Remodeler 20 Club, the Wake Forest Center for Private Business, and the UNC-CH Parents Council.
Chuck and his wife Shawn, who teaches at Salem College, have one son Elias, who is a junior at UNC.
Matt recently joined ICON Builders as a project manager, and is focusing his efforts on our projects at Arbor Acres and implementing our new CoConstruct software.
Don joined ICON in 2015 and drives the large white ICON van that is ever-present in the neighborhoods around town. He has incredible carpentry and cabinet building skills, and can resolve most any detailed trim issue that arises. Don is an Air Force veteran and served four combat tours in support of Desert Storm and Desert Shield. He has been married for over 25 years and has two sons.
Doug recently joined ICON Builders as a project manager. Doug has operated his own renovation company, Nothing But Detail, for many years prior to joining ICON.
Project Manager & Director of Operations
Dave handles overall coordination and scheduling of all ICON projects. Using CAD and Chief Architect, he designs and estimates many of our projects. Dave has been with ICON since 2012. He worked previously with Novant in medical building construction, and had his own architectural firm in Kansas prior to moving to NC. Dave enjoys cycling, sailing and backpacking.
Social Media Coordinator
Kali creates and manages ICON’s website and social media content across various platforms. With her background in Media Arts and Design and branding experience, she is dedicated to providing positive client experiences online.
Office and Accounting Manager
Kathy joined ICON in 2007 as our first team member. She is a certified Quickbooks ProAdvisor and ultimately a certified sanity saver for Chuck with all the administrative responsibilities.
Mark joined ICON Builders as a project manager in 2016. He had previously worked as a project manager for Keith Rogers Homes, concentrating in new construction. Mark has been a licensed home inspector in the state of North Carolina since 2015.
He has been married 23 years and is blessed with a son now attending Duke University.
Project and Design Coordinator
Katherine joined the ICON team in May of 2019. Her primary role is to guide our clients through the project timeline and selection process, helping to make every step of their home renovation easy, seamless, and fun! She assists our clients in navigating the many design decisions in a construction project – paint, tile, lighting, plumbing fixtures, countertops, flooring and overall design coordination. She also manages our ICON Custom Builders Instagram page so follow along for a behind-the-scenes look at our latest projects!
“We have certainly enjoyed the porch this season and have hosted a couple of gatherings - everyone LOVES the porch! It is actually better than we hoped for - everyone did such a wonderful job...Thanks so much for all your work putting together our dream porch. We know we will love it for many years to come.”— M&D Allen